Get the most out of Xfinity from Comcast by signing in to your account. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together — anytime, anywhere, on any device. Oct 11, 2019 ... You may either bring your equipment to the store and a UPS representative will pack and ship your equipment back to us, or you may package ...2802 Plainfield Rd. Joliet , IL 60435. Xfinity Store by Comcast. Open today at 10:00 AM. View Store Details. Get Directions. Come visit your IL Xfinity Store by Comcast at 2727 W 75th Street. Pick up & exchange your equipment, pay bills, or …Most of our Xfinity Stores are open and are able to assist you in getting your Xfinity equipment returned. We also offer options to return via UPS. The following link will give you details about how to return: https://comca.st/3vAYGb3. We can assist you with updating the account with your new modem info.Hey life happens @Kisstheviolets3 we totally get that. Please follow the instructions below so we can talk 1-1 and get that reporting process started. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.Hi! We are moving. Can a friend return our xfinity rental getaway modem/router and tv box for us at an xfinity store? I imagine they can send it via UPS as long as I send them the address label for print. Correct me if that’s incorrect. But my main question again, is if my friend can drop off equipment at xfinity store for us. Thanks!Feb 4, 2024 · XfinityDilary. Thanks for posting on our community forums for assistance with your equipment return, @user_g4q3qa. If you changed services recently, you would have to return any equipment associated with the service you changed or canceled. You can do this at the nearest service center or UPS store. For more information on this process, you can ... Get the most out of Xfinity from Comcast by signing in to your account. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together — anytime, anywhere, on any device.Get the most out of Xfinity from Comcast by signing in to your account. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together — anytime, anywhere, on any device.If a remote charge comes up I should be able to look into it or reverse the charge. Just make sure you are bringing the box and the power cable to it back. Hi u/morris165, if you lost your remote no harm done. You can still turn in the old equipment and get …Feb 4, 2024 · XfinityDilary. Thanks for posting on our community forums for assistance with your equipment return, @user_g4q3qa. If you changed services recently, you would have to return any equipment associated with the service you changed or canceled. You can do this at the nearest service center or UPS store. For more information on this process, you can ... Get Directions. 9171 D Roosevelt Blvd. Philadelphia , PA 19114. Xfinity Store by Comcast. Open today at 10:00 AM. View Store Details. Get Directions. Come visit your PA Xfinity Store by Comcast at 782 Bethlehem Pike. Pick up & exchange your equipment, pay bills, or subscribe to XFINITY services!Once the equipment has been returned and checked into the warehouse, if you have any unreturned equipment fees, the charges would be removed from the account. The equipment would need to be the same equipment/serial number listed on the account for removal. We would recommend visiting a local Xfinity Store as the equipment can be …Visit our Digital Return Center at xfinity.com/returns and follow the on-screen instructions for the device you'd like to return to us. If you don't see your device, …Hello @Blueyedragon, thank you for reaching out to our Xfinity Community for assistance via Forums.It is unfortunate to hear of your recent customer experience with returning our equipment and I completely understand your frustration. This is not acceptable, especially since you are assisting us in ensuring we receive our equipment.Returning Equipment. If you rented Xfinity TV equipment like set-top boxes or DVRs: Return equipment to local Xfinity store to avoid charges. Get a receipt when returning equipment. Keep receipt until 1 billing cycle to ensure no equipment fees. Alternative TV Options. Once you’ve cancelled Xfinity TV service, you may want to …Jul 22, 2023 · Good morning, @user_40d535. I appreciate you reaching out to us via Forum to confirm if you're able to return the equipment at one of your locations. Yes, you may take in the equipment to any Xfinity store or UPS service center. They'll make sure to return the device (s) back to us at no additional fee. You may use the Xfinity app or this link ... Feb 16, 2023 ... You can visit https://www.xfinity.com/support/articles/returning-your-equipment to get more information on how to complete the process but by ...Want to make your internet-browsing experience smoother and faster? If so, take a look at these tips for maximizing your Xfinity internet experience! By following these tips, you c...When on the phone with the agent I specifically asked if any equipment needed to be returned. I had purchased my own router and modem. I was told I was all set, nothing needed to be returned. Today I got a bill for $120 for the non-returned flex box. By the way, this is the "free" flex box that was sent to me automatically-I did not request it.Returning Equipment. I am trying to return equipment and I want to do it through UPS pick-up or drop-off, since I cannot return it in person, but everytime I tried to do it through Xfinity returns, I get no devices to choose from. Also, I talked to a representative and they keep guiding me to the same link to get help on how to return the ...Aug 16, 2022 ... Equipment can be returned to any of our Xfinity Service centers or to a UPS Store. Any USP Store can scan the barcode on it, box it and ship it ...We have made changes to keep employees safe so response and call times may be longer than usual. For immediate assistance, check out the Xfinity Assistant. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. I am a bot, and this action was performed automatically.If you have any equipment, other than coaxial cable, you can ship it back via UPS at no charge to you. The cable don’t need to be returned. The only thing they want back is the equipment they rent to you like the modem/router, cable box, Flex device, etc. Good luck on your move. edit but any equipment can be returned by using UPS which can be ...Returning equipment can sometimes be a daunting task, especially for those who are unfamiliar with the process. Whether you are returning a faulty product or simply need to return ...Get Directions. 70 Pleasant Valley Street. Methuen , MA 01844. Xfinity Store by Comcast. Open today until 7:00 PM. View Store Details. Get Directions. Come visit your NH Xfinity Store by Comcast at 1500 S Willow Street. Pick up & exchange your equipment, pay bills, or subscribe to XFINITY services!Returning equipment can often be a stressful and time-consuming process. Whether you are returning a faulty product or simply no longer need the equipment, it is important to navig...You can track your return at the Pending Return Status page. Check off the device (s) you'd like to return and select Continue . When returning your device (s), check the serial number on the device to ensure that it matches your selection. Note: If you're returning a TV Box, you can click Identify Device.When you need help with your Comcast service, you want to get the best results from your customer assistance. The following tips will help you get the most out of your customer ser...View your equipment information in your account. You can view the make, model and serial number of your TV Box and modem in your account. You can use this information to: Identify your equipment. Troubleshoot technical …Sep 15, 2021 · The first thing you should do is initiate the process by notifying the company of your desire to return the equipment by following these steps: Login to your Xfinity account and go to the Equipment Return page. In the list of devices shown, check the ones that you wish to return. Choose a reason for the return, and choose a method of return. When Xfinity put the serial number and MAC number in their system, the response was this equipment is rental and supposed to be returned to comcast and should ...I am trying to return my Xfinity equipment after recently moving to Pennsylvania. The Xfinity store here says I do NOT have the option of returning my equipment to a store because the equipment is from Florida. When I go through the returns process online, I keep getting this message to 'Please select a device' but there …Want to make your internet-browsing experience smoother and faster? If so, take a look at these tips for maximizing your Xfinity internet experience! By following these tips, you c...Thanks! • Click the "Direct Messaging" icon at the top of the page (looks like a text bubble) • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line. • Type your message in the text area near the bottom of the window. I have ...Hi there and welcome to Comcast @user_541802. Thank you so much for allowing us to be your Internet provider. I am sorry to hear that you received a FLEX box after mentioning that you didn't want one. You have reached the right place, and I am happy to address this concerns for you.On behalf of Xfinity, we would like to thank you for being a valued customer. We would like to help you with your Xfinity equipment listed below that must be returned. Equipment: X1 Digital Cable Box. Serial Number: [redacted] Be sure to have your account number when you return your equipment. to ensure it is properly applied to your account.Whether you’re a new customer or an old one, you know that Xfinity internet is a capable service that makes streaming, gaming, and other online activities faster and more enjoyable...Our team can most definitely take a further look at this issue. • Type ""Xfinity Support"" in the ""To:"" line and select ""Xfinity Support"" from the drop-down list which appears. The ""Xfinity Support"" graphic replaces the ""To:"" line". @XfinityDemitrius OK, I just sent a new message to "Xfinity Support" in Peer to Peer. I cancelled my ...To send a "Direct Message" message: • Click "Sign In" if necessary. • Click the "Direct Messaging" icon at the top of the page (looks like a text bubble) • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.Option one: Online with prepaid shipping label Initiate your return online and send your equipment back with a prepaid UPS shipping label. Sign in and visit the Equipment Return page. Note: You must have your Xfinity ID and password to process your return online. If you don't, you can head directly to a UPS Store near you. Aug 13, 2023 · You can always return Xfinity equipment to any nearby Xfinity Store or even UPS for free. As for your other questions we will need to go over personal information so we do request that you send us your full name and complete address in a Direct Message. Here are the steps for sending us a DM: (Full credit to @BruceW for this excellent explanation!) Returning equipment. I had my service disconnected and can't find a good way to return my cable box. The website doesn't show any equipment when I login (I called and an agent tried too). I was told to return it to the nearest store (an hours drive away), or to call UPS (they won't pick it up without a shipping label). ... Official Employees ...Good morning, @user_40d535.I appreciate you reaching out to us via Forum to confirm if you're able to return the equipment at one of your locations. Yes, you may take in the equipment to any Xfinity store or UPS service center.Comcast has identified five key metropolitan areas to support through its latest grant program. Read about Comcast RISE grants and more. * Required Field Your Name: * Your E-Mail: ...We recently moved outside of the Xfinity service area, and would desperately like to return our equipment. Here's the bullet points of our adventure: 1) Original phone rep mistyped email for emailed return labels. 2) Upon calling 3 times after not receiving the email, we were told the email would be sent to the comcast email on …Follow these steps to ensure that your equipment is safely and securely packed for return. Unplug your equipment: Begin by unplugging all of your Comcast equipment, including your cable box, modem, router, and any other devices that you are returning. Make sure that all wires and cables are disconnected.It's less of a hassle than you think! I'll show you how.Sep 15, 2021 · The first thing you should do is initiate the process by notifying the company of your desire to return the equipment by following these steps: Login to your Xfinity account and go to the Equipment Return page. In the list of devices shown, check the ones that you wish to return. Choose a reason for the return, and choose a method of return. Hello, I have recently closed my Xfinity account and am receiving text messages about returning equipment within 30 days? I used all my own modem and router during service and never received any Xfinity equipment so I don't know what items these messages are referring to.After you cancel the service you do have 14 days to return the equipment to avoid the un-return equipment fees. Now the amount will be automatically credited back once you return the TV box back to us. You can either return it at a local Xfinity Store or you can visit our return website and print out a return label and take it to the UPS store ... If a remote charge comes up I should be able to look into it or reverse the charge. Just make sure you are bringing the box and the power cable to it back. Hi u/morris165, if you lost your remote no harm done. You can still turn in the old equipment and get …944 Messages. 3 years ago. Good morning @andreapt and thank you for reaching out to our Digital Care Team on our Forums page with your billing concerns. We'd be happy to review your account to see if we are able to provide any refund or credit, rest assured you're in good hands today! For security purposes, to better assist, can you …Visit our Digital Return Center and select the devices you would like to return. Then box up the equipment, print your UPS return label and call 1-800-PICK-UPS to schedule the pickup. As always, you can also package up your devices and hand them off to your local UPS driver or take them to a UPS store and they will package up your return …Jun 4, 2023 ... Xfinity's policy in upgrading equipment ... Otherwise, what is stopping you from returning the equipment saying that you are going to use your own ...Many people are familiar with Comcast, one of the leading providers of cable and internet services in the United States. What some may not know is that Comcast also owns Xfinity, a...Oct 30, 2014 · Comcast’s Xfinity customers can now bring their equipment directly to the nearest The UPS Store location, where it will be processed, packed and shipped back to Comcast, free of charge. In addition to the over 500 Xfinity Stores, customers can choose from more than 4,400 conveniently located The UPS Stores nationwide. Nov 28, 2022 · 2 Messages. Monday, November 28th, 2022 7:55 AM. Closed. Cables? Returning equipment. Hi! I am returning a rental modem/router and tv box as we just moved. I can’t tell which cables are ours and which cables are property of xFinity. Is it ok if I am missing a cable or two when I send my equipment in? By Internal Revenue Service definition, an independent contractor is an individual who does not work under the direct control of an employer. These workers set their own hours, use...Nov 5, 2015 ... Answer: Comcast isn't trying to scam you, but it could be more helpful in trying to resolve this. The company has a right to get its equipment ...Are you worried about the safety of your online activities? There’s a number of ways to keep yourself safe while you’re using your Xfinity internet, and we’re here to help you out ...Visit our Digital Return Center at xfinity.com/returns and follow the on-screen instructions for the device you'd like to return to us. If you don't see your device, …XfinityThe more Brian Roberts and Bob Iger duel over Rupert Murdoch's media empire, the better for Reed Hastings. The more Comcast’s Brian Roberts and Disney’s Bob Iger duel over Rupert M...Jan 21, 2024 · Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window. Hi , I received a text message saying I needed to return xfinity equipment such as the WiFi router and cable box. Jan 15, 2024 · Customers can return their equipment by scheduling a UPS at-home pickup by printing the UPS return label, boxing up the equipment, and then calling 1-800-PICK-UPS (Customers will need the tracking number from the UPS return label to schedule the pick-up.); or you can simply drop the devices off at any open UPS location (the devices could be ... Aug 14, 2023 · Here's the detailed steps to direct message us: • Click "Sign In" if necessary. • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. XfinityHere's the detailed steps to direct message us: Click "Sign In" if necessary. Click the "Direct Message” icon (upper right corner of this page) Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list.I received an email from Xfinity on Oct 2 asking me to "return my old equipment". The email also states "We're happy you're enjoying your new Xfinity Gateway". I have been an Xfinity customer previously in California since 2014, and continuing service since moving to Maryland this July 2023, and I have never had in my …Returning your Xfinity equipment through UPS is a convenient option. To initiate the return process, follow these simple steps: Login to the Xfinity portal using your …Monday, November 28th, 2022 7:55 AM. Closed. Cables? Returning equipment. Hi! I am returning a rental modem/router and tv box as we just moved. I can’t tell which cables …Mar 23, 2022 · Visit us at an Xfinity Store or Comcast Service Center. Find an Xfinity Store or Comcast Service Center location near you and then make an appointment by visiting https://comca.st/3v4RV1u. Drop off your equipment at any Xfinity Store or Comcast Service Center. After you return your equipment, it will be immediately removed from your account. XfinityReturning your Xfinity equipment through UPS is a convenient option. To initiate the return process, follow these simple steps: Login to the Xfinity portal using your …3445 N Federal Hwy. Pompano Beach , FL 33064. Xfinity Store by Comcast. Open today until 7:00 PM. View Store Details. Get Directions. Come visit your FL Xfinity Store by Comcast at 1550 North Federal Highway. Pick up & exchange your equipment, pay bills, or subscribe to XFINITY services!XfinityBenjaminM. @user_abe915 Hello! The great thing is that you don't need a label or a box, you can return any rented equipment you have to the nearest Xfinity Store in your area or UPS Store. We just ask that you bring the power cable and the device, we don't need HDMI cables or remote controls to be returned.I got an email from Comcast that if I returned the modem, I would get a $50 credit to my account. I promptly returned it several weeks ago. What happened was: 1) I was NOT credited the $50. 2) I am still being billed for the returned equipment. 3) I have been getting billed for the return equipment for months after I stopped using it!Oct 18, 2023 ... Note: You need to return your old equipment to Xfinity within 30 days of receiving your new device(s). Xfinity charges a certain amount of fee ...I recently stopped my service with Comcast and received a text about returning equipment I don't have/never ordered or else be charged. I used my own router and equipment. Following the link to the equipment return shows no devices. How can this be resolved on my account so I do not get charged?
To initiate a return or exchange, visit an Xfinity Retail Store or branded partner location. Retail associates will be able to review your purchase date and provide a refund or exchange in the store. All returned products must be in like-new condition with no visible damage and be accompanied by a purchase receipt. Please note, you'll need to .... Hamilton county justice center
Option one: Online with prepaid shipping label. Initiate your return online and send your equipment back with a prepaid UPS shipping label. Sign in and visit the Equipment Return page. Note: You must have your Xfinity ID and password to process your return online. …Oct 4, 2023 · Be sure to get a receipt that lists the serial numbers of the equipment you are returning, which, as you said, is how Comcast knows who the equipment came from. They would want you to return cable boxes and modem/router devices and their power cords. You don't need to return Ethernet or coax cables, or remote controls, or amplifiers. To return unused/disconnected Rogers rental equipment (and to avoid unreturned equipment fees!) just ship it back to us at. We’ve partnered with Canada Post to offer you a convenient, no-charge return of your rental equipment. To avoid fees, you must return rental equipment. If you have already received a return authorization email, please ...Click the "New message". 3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. Type your message in the text area near the bottom of the window. 5. Press Enter to send it.Standard Xfinity set-top box: $8.50/mo. If you go for Xfinity’s most basic TV plan (with 10+ channels), Xfinity passes you over for the X1 treatment and offers only a high-definition cable TV box. The TV box costs $7.50 to $8.50 per month (depending on where you live), and you can add 150 hours of cloud storage for $10.00 per month.Oct 28, 2023 · Return all Xfinity equipment (modem, router, cable box) within 10 days of cancellation to avoid any fees or charges. If you don’t return the equipment, Xfinity may charge you a non-return fee of up to $500. However, if you own the equipment, you can keep it or choose to return it for recycling or disposal. Most of our Xfinity Stores are open and are able to assist you in getting your Xfinity equipment returned. We also offer options to return via UPS. The following link will give you details about how to return: https://comca.st/3vAYGb3. We can assist you with updating the account with your new modem info. Aug 13, 2023 · You can always return Xfinity equipment to any nearby Xfinity Store or even UPS for free. As for your other questions we will need to go over personal information so we do request that you send us your full name and complete address in a Direct Message. Here are the steps for sending us a DM: (Full credit to @BruceW for this excellent explanation!) On behalf of Xfinity, we would like to thank you for being a valued customer. We would like to help you with your Xfinity equipment listed below that must be returned. Equipment: X1 Digital Cable Box. Serial Number: [redacted] Be sure to have your account number when you return your equipment. to ensure it is properly applied to your account.Sep 15, 2021 · The first thing you should do is initiate the process by notifying the company of your desire to return the equipment by following these steps: Login to your Xfinity account and go to the Equipment Return page. In the list of devices shown, check the ones that you wish to return. Choose a reason for the return, and choose a method of return. Sep 22, 2023 · Thanks for spending your time to contact XFINITY over our forums' page for help with the equipment return concern. We appreciate you greatly for your patience while waiting for a response. We are the perfect team to help and recommend that you return any unused leased equipment as quickly as possible to avoid any additional rental fees. According to Comcast, you must return all Xfinity equipment within ten days of disconnecting your internet service. Failure to return all rented equipment will attract …Monday, November 28th, 2022 7:55 AM. Closed. Cables? Returning equipment. Hi! I am returning a rental modem/router and tv box as we just moved. I can’t tell which cables …Dec 18, 2023 · Hi, @user_a37dh6!Happy Monday to you. Thanks for taking the time to visit XFINITY on our forum's page for help with returning the equipment. We are the perfect place to go for help. When Xfinity put the serial number and MAC number in their system, the response was this equipment is rental and supposed to be returned to comcast and should ...Select a return option, follow the listed instructions, and press Confirm. If you’ve selected UPS Prepaid Shipping, a prepaid shipping label will be prepared for you. Click Print Shipping Label to print the label for your package. Put the equipment being returned into its original box, and place your UPS prepaid shipping label on the outside.Feb 16, 2023 ... You can visit https://www.xfinity.com/support/articles/returning-your-equipment to get more information on how to complete the process but by ...May 12, 2022 · Returning equipment. I recently upgraded my modem and need to return the old one. However, in My Account the website only offers the option to return the new equipment, not the old, disconnected one I really need to return. I took the modem to the Xfinity store at River City but found it empty and closed, although the website still shows it as ... If you have any equipment, other than coaxial cable, you can ship it back via UPS at no charge to you. The cable don’t need to be returned. The only thing they want back is the equipment they rent to you like the modem/router, cable box, Flex device, etc. Good luck on your move. edit but any equipment can be returned by using UPS which can be ....